Rules and automatic replies

Open Settings → Rules & autoresponder in webmail. These settings apply to incoming messages; changing a rule does not reorganize existing mail automatically.

For an automatic reply, enter the response and any schedule offered by the form, enable it, and save your changes. Keep the message appropriate for people outside your organization.

For a filter, choose the conditions that identify a message and the action to take. Review the rule order, save, and test with a new message that matches the condition. Start with a narrow condition so unrelated messages are not affected.

If the page reports a save or service error, the visible draft is not proof that the rule is active. Resolve the error and verify with a new message.

Use either Routing or a forwarding rule for the same destination. Enabling both can forward duplicate copies.